Customer Service

If you would rather speak to someone, leave us a quick note on the subject (contact us) so we can have the right person call you.

How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size chart. For any additional questions, contact us. We will ask your typical size and how you like to wear your tops, shorts, and/or pants so we can suggest the best size for you!

Can I cancel my order?

We completely get it, we change our minds too! As long as the order has not shipped we can cancel your order for a full refund.

Should the item(s) not work out, simply exchange for a preferred style or return for a refund.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours. However, please note that inquiries sent on Fridays afternoon will receive a reply the following Monday, but possibly sooner.

Shipping

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Note: we offer complimentary free shipping for orders over $100 that are shipped to a destination within the USA.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply depending on how many items are ordered as this will affect the weight of the package, and will be added at checkout.

For more information about International shipping click here

What shipping providers do you use?

We use USPS or UPS for all U.S. orders. Ground shipping for U.S. orders may take up to 5 business days to arrive from the day you receive your shipping confirmation.

International orders are all shipped via DHL Express.

My package was lost, stolen, or damaged!

Oh no! Please file a claim with the shipping carrier first, then contact us letting us know your order number and your specific claim number. Once we receive that, we will work together to come to the best resolution.

Returns & Exchanges

How do I return an item?

We want you to be completely satisfied with your purchase. Not the perfect fit? Simply fill out the return/exchange form and ship it back to the address listed on the return policy form (both forms included inside the box). If you have any questions just let us know—we’re happy to help!

What's the return policy

A return must be made within 30 days of the merchandise receipt date. Merchandise must not be worn, washed, dyed, or altered. Merchandise must be returned with the hang tags attached and in its original packaging and accompanied by return form to assure full credit. The refund will be credited to the original payment method used to place the online order.

Package should only include items listed in that particular return packing slip. Merchandise that appears to be worn and/or washed and not in its original/sellable condition may result in a delayed refund/exchange, or may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you. Certain items are marked as not refundable and are not eligible for returns (ie. gift cards, gifts with purchase).

For more details click here.

How long does a refund take?

Please allow 6-12 business days for us to receive your order. And it may take up to 10 business days for us to process your return. Once your items have undergone (and passed!) inspection, we will issue your refund to the original form of payment and will notify you of your refund via email. After your refund has been issued by us, please allow 2-3 additional business days for those funds to be posted to your account. Please note that your refund may only be credited to your original method of payment.

Get in touch

Have questions about your order, or a general enquiry?